Introduction

NGD KWIKCHECK PVT LTD is committed to delivering accurate, ethical, and transparent vehicle valuation and RTO services to banks, NBFCs, and individual customers. This Code of Conduct outlines the principles and standards that guide our employees, field agents, and partners in maintaining trust, integrity, and professionalism in every interaction.

1. Company Mission and Values

Our Mission
To provide reliable, unbiased, and data-driven vehicle valuation and RTO services that empower financial institutions and individuals to make informed decisions.

Our Core Values

  • Integrity: We uphold honesty and transparency in all our dealings.
  • Accuracy: We strive for precision in every valuation report.
  • Confidentiality: We safeguard client data and sensitive information.
  • Accountability: We take ownership of our actions and their outcomes.
  • Respect: We treat clients, partners, and colleagues with dignity and fairness.

2. Scope of Application

  • All full-time and part-time employees
  • Field valuation agents
  • Contractors and third-party service providers
  • Any individual or entity representing KWIKCHECK in an official capacity

3. Professional Conduct

Ethical Behavior

  • All personnel must act with honesty, impartiality, and professionalism.
  • Bribery, corruption, or any form of unethical influence is strictly prohibited.
  • Conflicts of interest must be disclosed and managed appropriately.

Field Valuation Protocols

  • Agents must carry valid company identification and authorization during field visits.
  • Vehicle inspections must follow standardized procedures and be documented thoroughly.
  • Any deviation from company norms must be reported to supervisors immediately.

RTO Services

  • All RTO-related documentation and processes must comply with applicable laws and regulations.
  • Agents must ensure accuracy and completeness in all submissions to RTO authorities.

4. Client Interaction

Communication

  • Provide clear, honest, and timely updates to clients.
  • Avoid technical jargon when communicating with individual customers; ensure they understand the valuation process.

Respect and Courtesy

  • Treat every client—whether a bank, NBFC, or individual—with equal respect.
  • Listen actively to client concerns and address them professionally.

5. Data Protection and Confidentiality

Information Handling

  • All client data, vehicle details, and valuation reports must be stored securely.
  • Sharing or leaking information to unauthorized parties is a serious violation.

Digital Security

  • Employees must follow cybersecurity protocols, including password protection and secure data transmission.

6. Compliance with Laws and Regulations

  • Legal Adherence: KWIKCHECK complies with all relevant laws, including those governing vehicle valuation, RTO procedures, and data protection.
  • Employees must stay informed about changes in regulatory requirements.
  • Documentation: All valuation reports must be fact-based, supported by photographic and written evidence. False or misleading documentation is grounds for disciplinary action.

7. Agreements and Norms

  • Field agents and contractors must sign agreements acknowledging company norms and expectations.
  • Breach of agreement terms may result in termination or legal action.
  • Regular audits are conducted to ensure compliance with company standards and regulatory requirements.

8. Reporting and Whistleblower Protection

  • Employees are encouraged to report unethical behavior or violations of this Code to the Compliance Officer or HR department.
  • KWIKCHECK guarantees protection against retaliation for whistleblowers acting in good faith.

9. Disciplinary Measures

Violations of this Code may result in:

  • Verbal or written warnings
  • Suspension or termination of employment or contract
  • Legal action, if applicable

10. Acknowledgment and Updates

Employee Commitment
All employees, agents, and partners must sign an acknowledgment confirming their understanding and commitment to this Code.

Periodic Review
This Code of Conduct is reviewed annually and updated as necessary to reflect changes in law, industry standards, and company operations.

For questions or concerns regarding this Code of Conduct, please contact: [email protected]